Refund Policy

Submitting a diagnosis request does not require upfront payment.

Payment is required only after a quote is provided and accepted.

Once a quote is approved and payment is made, work is scheduled and resources are allocated. Payments for approved work are generally non-refundable.

Refunds may be considered if GoodShepperd is unable to deliver the agreed service, a duplicate payment was made, or a billing error occurred.

If work has already started, refunds may be issued only for the unused portion of hours, based on internal assessment.

Users are encouraged to contact support before raising disputes so issues can be resolved directly.